Team Lead Customer Solutions

Rotterdam, South Holland, Netherlands · Customer Solutions · Start: as soon as possible

Description

Who we are?

HousingAnywhere.com is the global booking platform for mid-term rental accommodation. Being a peer-to-peer marketplace, we create an experience that satisfies both sides of the rental accommodation market and creates a direct connection between tenants and landlords. HousingAnywhere.com is active in 100 countries and 400+ cities. We have partnered with 160+ universities worldwide and currently target the international student market while we are expanding to other audiences as well.

In 2018, we have been honored by being the fastest growing propTech company in the Netherlands as part of the Technology Fast 50 ranking of Deloitte.

What are we looking for?

An energetic Team Lead Customer Solutions to work with our team in constantly improving our customer satisfaction! The main idea of this role is to keep the department running in an efficient and profitable manner, to increase customer satisfaction and retention, and to meet customer’s expectations.

We are looking for that natural motivator that can drive any team to accomplish a high performance. If you join this team you will be in charge of providing the team members with the right tools to solve customers issues and follow up on any questions / issues through to resolution.

Your main tasks will be:

Requirements

Who you are:

One of the shared behavioural traits of our team is persistence. Within Housing Anywhere we believe that persistence is the engine for our growth and success.  Is important for us that you consider yourself to be a person with determination.

Benefits

Cool things!

Practical Info!

Full-time position (40 hours a week).

You will work from our office in Rotterdam, the Netherlands.

Salary will match your experience.

This position also includes a bonus plan.

Starting: ASAP.

For questions, email [email protected]housinganywhere.com. We will be in touch with you within a couple days!


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